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Legal Documents

Terms of Service

Last Updated: March 2026

Welcome to SimpleTCF. These Terms of Service ("Terms") govern your use of the SimpleTCF website and learning platform.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Description of Service — SimpleTCF provides online educational tools designed to help users prepare for the TCF Canada examination, including practice tests, study tools, performance tracking, audio and reading modules, and writing preparation tools. SimpleTCF does not guarantee examination results or immigration outcomes.
Eligibility — You must be at least 18 years old, or use the platform under parental or legal guardian supervision.
Account Registration — You agree to provide accurate registration information, maintain confidentiality of login credentials, and accept responsibility for activity under your account. SimpleTCF is not responsible for unauthorized access resulting from user negligence.
Subscription and Billing — SimpleTCF operates on a subscription model. By subscribing, you authorize us to charge your selected payment method through our payment provider (Stripe or equivalent). Subscriptions may renew automatically unless cancelled before the next billing cycle.
Refund Policy — Refunds are governed by our Return and Refund Policy. Users acknowledge that digital services are considered consumed upon activation.
Acceptable Use — You agree NOT to share account credentials, copy or redistribute content, attempt to reverse engineer or scrape content, use automated bots or scripts, or use the Service for unlawful purposes. Violations may result in account termination without refund.
Intellectual Property — All platform content is owned by SimpleTCF or licensed to us. You may not reproduce or distribute content without written permission.
Service Availability — We aim to provide continuous access but do not guarantee uninterrupted service. Maintenance, updates, or technical issues may cause temporary disruptions.
Limitation of Liability — To the maximum extent permitted by Canadian law, SimpleTCF is not liable for exam performance results, immigration outcomes, loss of data, service interruptions, or indirect damages.
Termination — We reserve the right to suspend or terminate accounts that violate these Terms.
Governing Law — These Terms are governed by the laws of Canada and applicable provincial laws.
Contact — info@simpletcf.com | https://simpletcf.com

Conditions d'utilisation

Derniere mise a jour : mars 2026

Bienvenue sur SimpleTCF. Ces conditions d'utilisation ("Conditions") regissent votre utilisation du site et de la plateforme SimpleTCF.

En accedant au service ou en l'utilisant, vous acceptez d'etre lie par ces Conditions. Si vous n'etes pas d'accord, vous ne devez pas utiliser le Service.

Description du service — SimpleTCF propose des outils educatifs en ligne pour preparer l'examen TCF Canada : tests pratiques, outils d'etude, suivi de performance, modules audio et lecture, et preparation a l'ecrit. SimpleTCF ne garantit pas les resultats d'examen ni les issues d'immigration.
Eligibilite — Vous devez avoir au moins 18 ans ou utiliser la plateforme sous la supervision d'un parent ou tuteur legal.
Inscription — Vous acceptez de fournir des informations exactes, de proteger vos identifiants, et d'assumer toute activite liee a votre compte. SimpleTCF n'est pas responsable des acces non autorises dus a la negligence de l'utilisateur.
Abonnement et facturation — SimpleTCF fonctionne par abonnement. En vous abonnant, vous autorisez la facturation via notre prestataire (Stripe ou equivalent). Les abonnements peuvent se renouveler automatiquement sauf annulation avant l'echeance.
Politique de remboursement — Les remboursements sont regis par notre politique de retour et de remboursement. Les services numeriques sont consideres consommes a l'activation.
Utilisation acceptable — Vous acceptez de NE PAS partager vos identifiants, copier ou redistribuer le contenu, tenter d'ingenierie inverse ou de collecte automatisee, utiliser des robots ou scripts, ou utiliser le service a des fins illegales. Toute violation peut entrainer la fermeture du compte sans remboursement.
Propriete intellectuelle — Tout le contenu appartient a SimpleTCF ou est sous licence. Vous ne pouvez pas reproduire ou distribuer sans autorisation ecrite.
Disponibilite — Nous visons une disponibilite continue sans garantie d'absence d'interruption. Maintenance, mises a jour ou problemes techniques peuvent survenir.
Limitation de responsabilite — Dans les limites permises par la loi canadienne, SimpleTCF n'est pas responsable des resultats d'examen, des issues d'immigration, pertes de donnees, interruptions ou dommages indirects.
Resiliation — Nous pouvons suspendre ou resilier les comptes en cas de violation.
Loi applicable — Ces Conditions sont regies par les lois du Canada et les lois provinciales applicables.
Contact — info@simpletcf.com | https://simpletcf.com

Privacy Policy

Last Updated: March 2026

SimpleTCF respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy legislation.

Information We Collect — Personal information (name, email address, account login data, payment transaction references) and technical information (IP address, device type, browser data, usage analytics).
How We Use Information — Provide and operate the platform, process payments, improve learning performance tools, communicate updates, and detect fraud or unauthorized activity.
Payment Processing — Payments are processed by third-party providers such as Stripe. SimpleTCF does not store full credit card details.
Firebase Services — We use Google Firebase for authentication, data storage, hosting, and analytics. Google may process data according to their privacy policy.
Analytics — We use Google Analytics or equivalent tools. You may disable analytics through browser privacy settings.
Data Security — We implement industry-standard safeguards, but no online system can guarantee absolute security.
Data Retention — We retain personal data only as long as necessary to provide services or comply with legal obligations.
User Rights (Canada) — You may request access to data, correction of inaccurate data, or account deletion. Contact: support@simpletcf.com
Cookies — We use cookies to maintain login sessions, track performance data, and improve user experience. You may disable cookies in browser settings.

Politique de confidentialite

Derniere mise a jour : mars 2026

SimpleTCF respecte votre vie privee et protege vos informations personnelles conformement a la legislation canadienne.

Informations collectees — Informations personnelles (nom, email, donnees de connexion, references de transaction) et informations techniques (adresse IP, type d'appareil, navigateur, analytics d'usage).
Utilisation — Fournir la plateforme, traiter les paiements, ameliorer les outils, communiquer des mises a jour, et detecter la fraude.
Traitement des paiements — Les paiements sont traites par des tiers comme Stripe. SimpleTCF ne stocke pas les details complets de carte.
Services Firebase — Authentification, stockage, hebergement et analytics via Google Firebase. Google traite les donnees selon sa politique.
Analytics — Utilisation de Google Analytics ou equivalent. Vous pouvez desactiver via les parametres du navigateur.
Securite — Nous appliquons des mesures standards, sans garantie absolue.
Conservation — Les donnees sont conservees le temps necessaire aux services ou aux obligations legales.
Droits des utilisateurs — Acces, correction ou suppression des donnees. Contact : support@simpletcf.com
Cookies — Utilises pour sessions, suivi et experience. Desactivation possible via le navigateur.

Return and Refund Policy

Last Updated: March 2026

SimpleTCF provides digital learning resources to help users prepare for the TCF Canada exam. This policy explains your rights regarding cancellations and refunds.

Nature of Services — Access is granted immediately upon activation. Digital services are considered consumed once access is granted, subject to cancellation rights below.
Cancellation Rights — You may cancel within 3 calendar days of your initial purchase. Email: support@simpletcf.com
Non-Refundable Plans — Entry-level or promotional plans may be non-refundable when disclosed at purchase.
Refund Eligibility — Refunds are issued only when requests are within the cooling- off period, the plan qualifies, and Terms are not violated.
Refund Processing — If approved, refunds are issued within 14 business days to the original payment method. Processor fees may be deducted where permitted by law.
Subscription Renewals — Subscriptions may renew automatically unless cancelled before the next billing cycle.
Account Sharing — Accounts are personal. Sharing or abuse may result in termination without refund.
Access After Cancellation — Access remains until the end of the paid period. No partial refunds after the cooling-off period.
Compliance — This policy does not limit rights under Canadian consumer protection laws.
Contact — info@simpletcf.com | https://simpletcf.com

Politique de retour et de remboursement

Derniere mise a jour : mars 2026

SimpleTCF fournit des ressources numeriques pour preparer le TCF Canada. Cette politique explique vos droits d'annulation et de remboursement.

Nature des services — L'acces est immediat. Les services numeriques sont consideres consommes a l'activation, sous reserve des droits ci-dessous.
Droit d'annulation — Vous pouvez annuler dans les 3 jours calendaires suivant l'achat. Email : support@simpletcf.com
Plans non remboursables — Certains plans promotionnels peuvent etre non remboursables si indique lors de l'achat.
Eligibilite — Remboursement si demande dans le delai, plan eligible, et respect des Conditions d'utilisation.
Traitement — Remboursement sous 14 jours ouvrables, sur le moyen de paiement initial. Des frais peuvent etre deduits si la loi l'autorise.
Renouvellements — Les abonnements peuvent se renouveler automatiquement sauf annulation avant l'echeance.
Partage de compte — Les comptes sont personnels. Le partage peut entrainer une suspension sans remboursement.
Acces apres annulation — Acces jusqu'a la fin de la periode payee. Pas de remboursement partiel apres le delai.
Conformite — Cette politique ne limite pas les droits prevus par la loi.
Contact — info@simpletcf.com | https://simpletcf.com